Refund policy
Shipping & Returns
We want every Skinovèra order to arrive exactly as expected.
If something isn’t right, we’ll make it right.
Shipping
Orders are usually processed within 1 business day.
Most orders arrive within 2–5 business days, depending on your location. During promotions and public holidays, delivery may take a little longer.
Returns
If you need to return an unopened product, contact us within 7 days of delivery.
Products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened skincare products cannot be returned unless there is a confirmed product issue.
Something wrong with your order?
If your order arrives damaged, defective, or incorrect, contact us within 48 hours. Send us your order number and a photo of the issue, and we’ll take care of it.
Refunds
Once an approved return has been received and inspected, we’ll process your refund within 5–7 business days.
Returns must be approved by Skinovèra before being sent back.
Questions? We’re here.